1. Order Processing
- Orders are processed within 1–3 working days after successful payment
- Orders are not processed on Sundays or public holidays
- You will receive a confirmation email/SMS once your order is placed
2. Shipping Timeline
- Standard delivery time: 5–10 working days across India
- Delivery timelines may vary depending on your location
- Remote areas may take slightly longer
3. Shipping Charges
- Free shipping may be available on selected products or offers
- Otherwise, shipping charges will be calculated at checkout
4. Order Tracking
- Once your order is shipped, you will receive a tracking link via email/SMS
- You can track your order in real-time through the courier partner
5. Delays in Delivery
While we strive to deliver on time, delays may occur due to:
- Weather conditions
- Courier partner delays
- Unexpected high demand
- Incorrect shipping details
Autistrys is not liable for delays caused by third-party logistics partners, but we will always support you in tracking your order.
6. Shipping Address
- Please ensure your address and contact details are accurate
- We are not responsible for failed deliveries due to incorrect information
- Re-shipping charges may apply in such cases
7. Multiple Shipments
- Orders with multiple items may be shipped separately depending on availability
- You will receive separate tracking details if applicable
8. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit:
- Contact us within 48 hours of delivery
- Share photos/videos as proof
- We will arrange a replacement or refund as per our policy
9. International Shipping
(Currently Optional — choose one)
👉 If NOT available:
- We currently ship only within India
👉 If you want to enable later:
- International shipping may be available on request. Contact us for details.
10. Contact Us
For shipping-related queries:
📧 Email: info@autistrys.com
📞 Phone: +91 9214309551